Terms & rules

Booking Payment Timing
• if booking less than 3 days before flight departure – payment is effected simultaneously with reservation processing but not later than 3 hours prior to the flight.
• if booking more than 3 days before flight departure – payment is due within 24 hours of booking.

ATTENTION:
THE AIRLINE SHALL NOT GUARANTEE THAT THE BOOKING WILL BE SECURED IN CASE OF CLIENT’S LATE PAYMENT OR VIOLATION OF PAYMENT TERM. After payment you will receive Itinerary/Receipt to e-mail indicated at booking. Registered clients will also view Itinerary/Receipt in “My Booking” Section immediately after arrival of payment information. Unless you have received Itinerary/Receipt within 24 hours of payment, you should contact the Booking Center at +7 495 580 9360  and provide an electronic or fax copy of payment document to confirm Booking payment. If you have paid the Booking at a Russia Post Office you should contact the Call Center 5 days after the payment. Having received Itinerary/Receipt you may be sure to have a comfortable seat on Sky Express flights.
To check-in for the flight you need to produce your passport (ID) and printout of Itinerary/Receipt. We also suggest you keep the receipt if you have paid the order in cash.
Check-in for Sky Express flights starts 2 hours and ends 30 minutes before the time of departure.

Booking Payment Terms
A mode of Booking payment shall be selected at the time of Booking processing.
The Booking may be paid for by both the passenger and a person responsible for Booking processing and/or its payment on behalf of the passenger.
Please, Note: Additional charges (if any) shall be paid simultaneously with the Booking unless stipulated otherwise.

Rules of Charge Application
Payment shall be complete only after the Airline has received payment confirmation.
In non-cash payment with a bank card, electronic means of payment or funds placed at Personal electronic Account, Booking payment is confirmed immediately on the completion of payment transaction.
In cash payment via the Payment Partner Network you should keep in mind that payment confirmation will take some time, therefore the Booking shall be paid shortly.
Unless tariff application terms contain some restrictions as to payment deadlines, then the common payment rules shall apply.

Payment via the Payment Partner Network
Partner Confirmation on the acceptance of payment may be transferred to the Airline within a term from a few minutes to a few days following payment subject to the internal regulation of each Partner. Timeframes for getting Partner confirmation of accepted payments:

• CONTACT cash transfer system - from 1 hour to 1 day;
• Euronet - from 1 hour to 1 day;
• ELDORADO Communications  shops and salons – from 1 hour to 1 day;
• “Russian Post” Federal State Unitary Enterprise - from 1 hour to 4 days;
• Designer Company “Platinum” self-service terminals - from 1 hour to 1 day;
• Electronic payment system Moneta.ru, Yandex.Money, WebMoney – from 1 minute to 30 minutes;
• Svyaznoi Mobile Communication Centers - from 1 hour to 1 day;
• “Tsyfrograd” Mobile Electronics Centers - from 1 hour to 1 day;
• MIR Network Stores - from 1 hour to 1 day.

After the Airline has received a Partner confirmation of acceptance of Booking Payment, the Airline shall forward to e-mail indicated at Booking processing an Itinerary/Receipt with carriage information and compulsory notices.

Booking Payment through Authorized Agents
Booking processing through Authorized Agents is regulated by booking and payment rules and tariff application conditions set for each Agent.
In payment for the Booking the Agent may set supplementary charges obligatory for the Client. Agent Charges are not reimbursable by the Airline.

Non-Receipt or Late Receipt of Booking Payment Confirmation
If no confirmation from the Partner is received in due time, and in case of incomplete payment, the Booking shall be cancelled. Money is allocated to the passenger in the Airline electronic data base, is placed in the client’s Personal Electronic Account and may be used for further payment for Airline services within 180 days of placement.
In case of late (after Booking cancellation) receipt of payment confirmation the reservation may be redrawn as long as there are vacant seats at the required flight. In that case if the tariff effective at the date of new Booking execution is higher than that of the cancelled Booking the Client shall make additional payment. The final confirmation is made following the receipt of information from the Partner on the additional payment made.
In the absence of vacant seats at the desired date or time of departure the passenger may choose the closest flight in that direction. In that case earlier received money may be used for complete or partial (if additional payment is required) payment for the new Booking.